Returns and exchanges

Plain (unbranded) items

If you are buying as a consumer, you can cancel and return plain items within 14 days of receiving them, for any reason. Items must be unworn, unwashed and in their original packaging. Email info@theworkwear.co.uk with your order number to start a return, then send the items back within 14 days of telling us. You pay the return postage unless the item is faulty or we sent the wrong thing.

Embroidered, printed and personalised items

Items made to your specification (with your logo, name or artwork) cannot be returned just because you changed your mind. This is the normal exception in the Consumer Contracts Regulations for personalised goods. We send a proof before we make anything, so please check it carefully.

Faulty or wrong items

If anything is faulty, damaged or not what you ordered, including personalised items, tell us within 30 days and we will repair, replace or refund it. Your rights under the Consumer Rights Act 2015 are not affected.

Exchanges for size

For plain items we are happy to exchange sizes, subject to stock. For personalised items, please check the size guide or ask us for a sample before you order.

Refunds

Refunds go back to the card you paid with, within 14 days of us receiving the returned items.